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SHIPPING & RETURNS POLICY

SHIPPING & RETURNS POLICY

RETURN POLICY

ALL SALES ARE FINAL as each order placed is custom made for every single customer after the order is received. We do not accept returns or replacements in the case where the customer needs a smaller or larger size. (You can view the sizing chart on each of the product pages and please don’t hesitate to contact us with any further questions before ordering.) Make sure all parameters, like ADDRESSES, SIZE, COLOR, DESIGN IS RIGHT.  Once you have clicked on the “complete order” button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us via email inspirationbynative@gmail.com  as soon as possible. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right cause the last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!

 We will review replacement/return requests only:

(a) if a product is damaged

(b) there is a print error

To start a return, you can contact us at inspirationbynative@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

You can always contact us for any return question at inspirationbynative@gmail.com.

 

 

 non-returnable items

Certain types of items cannot be returned, (such as custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sale items or gift cards:

Unfortunately, we cannot accept returns on sale items or gift cards.

SHIPPING

Order never arrived:

It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. Unfortunately, in such case inspirationbynative will not make any refunds and will not resend the Product.

If your order didn’t end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at inspirationbynative@gmail.comnoting your order number. We’ll see what can be done.

 

You can always contact us for any question at inspirationbynative@gmail.com.